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Frequently Asked Questions - JANICE
Ordering & account
How do I place an order?
Are items in my cart reserved for me?
Can I check out as a guest?
What are the benefits of a JANICE account?
When do I get my order confirmation?
Can I cancel or change my order?
What if an item I ordered turns out to be out of stock?
Payment, discounts & member credits
How do member credits work?
When are my member credits added?
Do my member credits expire?
How do I redeem my discount code or store credit?
Can I use several discount codes at once?
What is store credit?
Do I get compensation if an item gets cheaper during the sale?
Shipping & delivery
When can I expect my order?
What are the shipping costs?
How can I track my parcel?
What should I do if my parcel hasn't arrived?
An item is missing from my order. What now?
Returns & exchanges
Can I return my order?
How do I register a return?
How many days do I have to send a return?
I've received my return label — how long do I have to send it back?
What condition does the item need to be in?
What if I've lost the return form?
How long does it take for my return to be processed?
What do I receive once my return is approved?
Can I exchange an item for another size or colour?
Can I return sale items?
What does returning cost?
JANICE Brandstore
Where is the JANICE Brandstore?
What are the Brandstore opening hours?
Where can I park near the Brandstore?
Can I return an online order at the Brandstore?
Can I exchange an item I bought in the Brandstore?
Contact & customer service
How do I contact customer service?
What is the customer service phone number?
Are you available at weekends?
Can I get personal styling advice?
Which jeans suit me best?
I entered the wrong email address on my order. What now?
Where can I find the terms and conditions?
